Frequently Asked Questions

Welcome to our FAQ Page

Pricing

Yes! Join our mailing list for the latest updates on sales, coupons, and new products. You will even get a coupon for 15% off your first order just by joining our email list!

We'd love to talk to you about bulk orders! Send us a message at Babycakesatx@gmail.com.

Returns

If you are not happy with your physical product, we do accept returns. Please reach out to us before starting the return process. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

We do not accept returns on digital downloads, but please contact us at BabyCakesatx@gmail.com if there are any problems. 

Shipping

We have a 3 - 5 business day processing time, but try to get orders out as fast as possible. When your order ships, you will receive a notification and tracking number to your email. 

Buyers are responsible for any customs and import taxes that may apply. BabyCakes Studios is not responsible for delays due to customs. 

Digital files will be delivered straight to your email, as soon as payment clears. This is usually within a few minutes. Please contact us if there is any problem, and we can easily help you get your files. If you download your PDF onto a phone and experience what looks like gibberish or code, please try downloading it onto a computer. This is a common (and annoying!) situation but can usually be fixed. If you are still having problems, please email us at BabyCakesatx@gmail.com and we can help you get your files. 

All packages are shipped out through USPS First Class with tracking information. Once your items ship, you should receive a tracking number associated with your order. Packages typically take 3 - 5 business days to reach you, although there have been postal delays lately. If you have additional questions about where your package is, please don't hesitate to reach out. 

Right now, we are only offering shipping to the United States. We hope to offer worldwide shipping again as soon as we are confident our packages will be delivered in a safe and timely manner. If you have any questions about this, please do not hesitate to reach out to BabyCakesatx@gmail.com.

Uncategorized

All plushes, keychains, and ornaments are carefully made by hand and are one of a kind. Because of their handmade nature, they are all different and unique and may vary slightly from the photos. Each item is made from acrylic yarn, safety eyes, and embroidery thread and stuffed with polyfil stuffing. 

Send us an email at Babycakesatx@gmail.com. I check email every day and will be able to help you with any problems or questions.